Shipping Guarantees: We do our best to ship pianos by the date reported by your salesperson. Once the shipment is loaded on the freight truck or dropped off at a freight facility, the order is no longer in our control. We can not guarantee any arrival date due to this liability. Please make arrangements to have your piano arrive well ahead of when you need it.
Shipping Liabilities: Our products leave in perfect condition in well packaged boxes. Take photos and note ALL damage to the packaging if it arrives with any. The driver will provide a form requiring your signature as proof of delivery. Note this damage on the paperwork before you sign it. Damage claims and insurance will be denied if there is no record of damage on delivery.
Domestic Shipping: Shipping prices include residential delivery with lift-gate* (where available, exceptions apply). If you can't have the order delivered to your door or you want to save some money there are three other options to choose from:
Commercial delivery is available to any business that is capable of freight deliveries. This can be up to $125 less than residential.
Freight Center Pick-up - have your order sent to the freight company's closest terminal and pick it up yourself. This can be up to $125 less than residential.
Pick Up your order from our shop in Michigan. If you live nearby, you could save all the shipping cost and even get a discount on your bill!
International Shipping: Contact us by phone or email and we will provide you with a custom shipping quote through a 3rd party shipping company. Your shipment will leave the USA for the nearest terminal (airport) or port (vessel) to your location. You will be contacted when it arrives by a broker that will guide you through the rest of the process. We have sent pianos to the UK, Canada, Australia, Singapore, Mexico and others!
Pianos are big!: Let's be real here; pianos are large and cumbersome. Even our smallest model arrives in a box that is 64x33x12 inches. Be prepared to discard large boxes or pieces of shipping materials.
* a lift-gate is an add-on device that some large trucks have that allow goods to be lowered from the trailer bed to ground level
all keyhole pianos include
AMS - accessory mount system
Add accessories to make your performance go smoothly.