Shipping Guarantees: We do our best to ship pianos by the date reported by your salesperson. Once the shipment is loaded on the freight truck or dropped off at a freight facility, the freight is in the hands of the carrier. We can not guarantee any arrival date due to this liability. Please make arrangements to have your piano arrive well ahead of when you need it.
Shipping Liabilities: Our products leave in perfect condition in well packaged boxes. Take photos and note ALL noticeable damage to the package when it arrives. The driver will provide a form requiring your signature as proof of delivery. Note this damage on the paperwork before you sign it. Damage claims and insurance will be denied if there is no record of damage upon delivery.
Domestic Shipping: Shipping prices may or may not include residential delivery with lift-gate* (where available, exceptions apply).
If you can't have the order delivered to your door or you want to save some money there are other options to choose from:
International Shipping:
We have sent pianos to the UK, Canada, Australia, Singapore, Mexico, Hong Kong and others! Please note that we no longer provide shipping arrangements for international orders (except Canada and Mexico). You will be required to arrange your own shipping provider. We can provide the commercial invoice and declarations. We charge a fee for this.
Pianos are big!: Let's be real here; pianos are large and cumbersome. Even our smallest model arrives in a box that is 64x33x12 inches. Be prepared to discard large boxes or pieces of shipping materials.
* a lift-gate is an add-on device that some large trucks have that allow goods to be lowered from the trailer bed to ground level
Details are subject to change. Contact a Keyhole representative for current methods.
Shipping Liabilities: Our products leave in perfect condition in well packaged boxes. Take photos and note ALL noticeable damage to the package when it arrives. The driver will provide a form requiring your signature as proof of delivery. Note this damage on the paperwork before you sign it. Damage claims and insurance will be denied if there is no record of damage upon delivery.
Domestic Shipping: Shipping prices may or may not include residential delivery with lift-gate* (where available, exceptions apply).
If you can't have the order delivered to your door or you want to save some money there are other options to choose from:
- Commercial delivery is available to any business that is capable of freight deliveries. This can be up to $125 less than residential.
- Freight Center Pick-up - have your order sent to the freight company's closest terminal and pick it up yourself. This can be up to $125 less than residential. Most freight centers will let you leave the packaging materials behind with their waste.
- Pick Up your order from our shop in Michigan. If you live nearby, you could save all the shipping cost and even get a discount on your bill!
International Shipping:
We have sent pianos to the UK, Canada, Australia, Singapore, Mexico, Hong Kong and others! Please note that we no longer provide shipping arrangements for international orders (except Canada and Mexico). You will be required to arrange your own shipping provider. We can provide the commercial invoice and declarations. We charge a fee for this.
Pianos are big!: Let's be real here; pianos are large and cumbersome. Even our smallest model arrives in a box that is 64x33x12 inches. Be prepared to discard large boxes or pieces of shipping materials.
* a lift-gate is an add-on device that some large trucks have that allow goods to be lowered from the trailer bed to ground level
Details are subject to change. Contact a Keyhole representative for current methods.
