Question 1

How do I order one?

Accepted Answer

Our product store allows for purchasing some models through a checkout process.
We encourage you to fill out the quote form and a representative will contact you directly.

Question 2

Are Keyhole piano shells strong enough to sit on?

Accepted Answer

Smaller shells may tip due to their small footprint, while larger models can support some weight. Always inform your salesperson of your needs and take precautions to ensure safety and stability. Rigging specialists must certify products for safety. For specific weight capacities, refer to the product specifications or contact us directly.

Question 3

What is the finish?

Accepted Answer

All of our pianos are covered in a high-pressure laminate. This is the same material used on many countertops. It's tough, but like any finish, should be handled delicately to ensure long life.

Our standard colors are black, white or red.
We are happy to send color swatches/chips so you can see the actual product.
Custom colors and sheens are available by request (Wilsonart, Formica)

If you would like more details on the finish, including our personal experiences with colors and differences in sheens please contact us.

Want to paint it yourself? We will still send you a piano covered in laminate. Laminate takes paint well and we can make it a laminate choice that offers the best canvas for your paint job.

Question 4

Do you do custom finishes?

Accepted Answer

We do not do other finishes such as lacquer, paint, epoxy or vinyl wrapping. However, the laminated surface is nicely suited as a canvas for these finishes. Ask us for advice on which laminate to choose for the best results.

Question 5

Will my keyboard fit in a Keyhole piano shell?

Accepted Answer

The question we get asked most is "Will my keyboard fit?" and chances are pretty good it will! Don't want to guess? Check this table for your model. Don't see your keyboard? Let us know the make and model of your keyboard and we can ensure it will fit. The 30 and 40 have 56-inches of room (width), the 50s and up offer 56.75-inches. Other widths are possible. If you want your keyboard to fit without any voids on either side we offer side spacers to fill in the void. Height clearance varies by model, but the standard is 7-inches (17.75cm). Custom sizes are possible. Popular brands we accommodate are Yamaha, Roland, Nord, Korg, Kawai, Casio, Alesis, Studiologic. For a precise fit, please contact us with your keyboard's dimensions.

Question 6

Do you do custom work?

Accepted Answer

Every piano we make is built to order and easily customizable. With custom work, your order can take considerably longer depending on the customization. Our pianos are built solid and can be tinkered with. Customers are encouraged to make their own modifications too. Call or email for more information. We've had a lot of experience with fog, lighting, riggings and other special uses.

Question 7

What accessories and options are available for Keyhole piano shells?

Accepted Answer

Our competitors can't match the options, accessories, and upgrades we offer for each model. Check our products page for the current lineup. Some of our add-ons include mic booms, music stands, sustain pedal lyres, and many others.

Question 8

How are Keyhole pianos different from the competition?

Accepted Answer

We use superior materials, construction methods and do all the work in a full production wood shop. In addition to that, the same people that build the shells are themselves piano players and have years of stage experience doing hundreds of setups and teardowns. We know what it means to transport heavy gear and we have designed our products to meet the demands of entertainers and musicians that need portability.

Question 9

How long will it take to receive my order?

Accepted Answer

Our new workspace is streamlined enough to get most pianos out the door in under two (2) weeks. If your order is received as we are beginning a batch in your size, it could be ready even sooner. We offer rush services for assurance. Custom colors and builds can take significantly longer, most in under 6 weeks, but some longer. We will let you know what to expect along the way.

If you're in a hurry and on a budget, we might have something in stock that can fill your needs. Don't hesitate to contact us to find out. Freight shipping times vary by distance and in some cases method of travel. For continental U.S., it usually takes between 2 and 4 days depending on how far you are from Michigan. In many cases, especially with residential shipping, the carrier will reach out by phone to set up a delivery window. Failure to heed this call could delay shipping.

Once your order is transferred to the carrier/shipper, it is out of our control. As a result, we can guarantee when your order will be ready to ship, but again: Keyhole cannot guarantee the delivery date.

Question 10

Will it fit in my car?

Accepted Answer

The FlatKey fits in most cars, but there's still no guarantee. Check the measurements on the website carefully.

The 30-inch KeyWee is small. One may even fit in some cars. We can fit a pair of 30" shells for dueling pianos in an SUV or minivan. Sizes up to 60-inch TurnKey will fit in a minivan or larger automobile. See individual product pages for measurement details.

If you still want to be sure, we can help personally. Reach out to us and ask your questions. We might have some practical experience. After all, we handle them every day.

Question 11

Do you sell benches?

Accepted Answer

We can't compete with the piano bench market. You will find the best products and prices from a retailer such as Amazon. We can recommend a bench if you want something robust.

Question 12

How high are the piano keys when set up?

Accepted Answer

Our standard leg length is 25-inches. The keyboard tray surface is approx 0.4-inches above that. The leg length can be adjusted shorter or longer by request.

Question 13

Can I reach the power switch on the rear of the keyboard?

Accepted Answer

A number of products are available to control the power to your keyboard remotely. You simply leave the mechanical switch on the keyboard in the "ON" position and use the remote switch to turn it off when desired. Any of the following products would work (these are external links; we apologize for errors):

- [DEWENWILS Weatherproof Expandable Electrical Extension](https://www.amazon.com/DEWENWILS-Weatherproof-Expandable-Electrical-Extension/dp/B07GXCYWRQ/ref=sr_1_1_sspa?crid=1AGVNKLANME0X&dchild=1&keywords=extension+cord+switch&qid=1605720326&sprefix=extension+cord+sw%2Caps%2C163&sr=8-1-spons&psc=1&spLa=ZW5jcnlwdGVkUXVhbGlmaWVyPUEyOERYUlQ5Qk1PSExLJmVuY3J5cHRlZElkPUEwMTU0MDU4MkcwQlRMUlFDRzhSOSZlbmNyeXB0ZWRBZElkPUEwNjczNTUxMlJFSVdTOFZTWlpSWCZ3aWRnZXROYW1lPXNwX2F0ZiZhY3Rpb249Y2xpY2tSZWRpcmVjdCZkb05vdExvZ0NsaWNrPXRydWU=)
- [Master Electrician 6-Feet Extension Outlets](https://www.amazon.com/Master-Electrician-6-Feet-Extension-Outlets/dp/B000W65LO2/ref=sr_1_8?crid=1AGVNKLANME0X&dchild=1&keywords=extension+cord+switch&qid=1605720396&sprefix=extension+cord+sw%2Caps%2C163&sr=8-8)
- [GE Grounded Switch Efficient 25511](https://www.amazon.com/GE-Grounded-Switch-Efficient-25511/dp/B0113VTPSW/ref=sr_1_17?crid=1AGVNKLANME0X&dchild=1&keywords=extension+cord+switch&qid=1605720396&sprefix=extension+cord+sw%2Caps%2C163&sr=8-17)

Question 14

What materials are Keyhole piano shells made from?

Accepted Answer

Keyhole piano shells are primarily made from Baltic Birch plywood for the body and solid poplar for the legs. Wood is a natural material that varies in density, moisture content, and character, so some seasonal or temperature-related movement is expected. The finish is a compressed laminate from Wilsonart or Formica. Plastics and various metals are also used. We don't use any fiber or particle board, and we source locally whenever possible to ensure the best quality.

Question 15

How do the TurnKey and ProKey models differ?

Accepted Answer

The TurnKey model has foldable sides, making it easy to transport in some passenger vehicles without needing a trailer or large van. It comes in 50-inch and 60-inch sizes, folding down to 31-inches and 41-inches, respectively, fitting well in full-size pickup trucks. Soft-sided cases are available for the main body, accessories, and legs, while road cases are also an option but may exceed the cargo space of a passenger vehicle or pickup truck. The TurnKey can also be kept assembled and transported in a full-size road case if needed.

The ProKey model is a one-piece body available in standard sizes of 50, 60, 72, 84, 96, and 108-inches. Road cases are the only option for transporting a ProKey, and none will fit inside a passenger vehicle. A box truck or trailer is required for transporting a ProKey inside a road case. The ProKey is the only model that can be reinforced for heavy-duty use.

Both models look the same to the audience when assembled, can be accessorized similarly, are priced similarly, and have similar weights when assembled. The ProKey is ideal for large acts and permanent placements, while the TurnKey is perfect for mobile performers.

Question 16

What is the lightest option?

Accepted Answer

Our FlatKey model is designed to be the lightest most mobile piano available anywhere at only 35lbs with only the legs carried separately.

For our lightest solid body piano, adding a removable lid to a 30-inch KeyWee makes the shell lighter (as it now has an opening in the top). The now separate lid is also lightweight and easy to attach. The legs can also be carried in a separate tote/bag to reduce the weight of the main body. With these considerations the weight of the main body alone can be reduced to as little as 30lbs.

Our shortest upright (spinet) can also be considered. Available in various configurations, most are under 40lbs.

Question 17

What if I lose leg screws, hinge pins, or knobs?

Accepted Answer

Don't worry! You might be able to use items nearby. In the U.S., knobs, screws, and bolts can be found in most hardware stores. Check your manual for the proper hardware you need. If you've only lost one or a few leg screws, legs can usually get by with only one bolt each if you're careful. Hinge pins may require a bit more ingenuity—a nail or bobby pin will work. If you can get to a hardware store, we recommend a good-sized hitch pin clip. This clip may be preferred over the original hinge pins if you take your lid on and off regularly. The size we use is .125 X 2-9/16. Original hinge pins and hitch pin clips can be ordered from us. [Hitch pin clip Amazon link](https://www.amazon.com)

Question 18

Do you accept returns?

Accepted Answer

Almost all of our pianos are built to order. This means that returns are generally not accepted. We do offer services for helping you sell your piano and if you're not too far away we can do on-site repairs. Damage from delivery is another matter. BE SURE to take photos of any damage to the carton/shipment when it arrives and note it on the paperwork before you sign anything.

Question 19

Is there a warranty or guarantee?

Accepted Answer

We* guarantee that our** products will arrive to you as advertised***.

Shipping damage must be recorded and reported immediately so we can file a claim and prepare replacement components, if necessary.

Our products are generally built to order and effectively 'custom'. As such, returns are not accepted.

* These are guarantees provided by McCaslin Productions, LLC. Other distributors/sellers may offer their own warranty or guarantee and these will not be the responsibility of McCaslin Productions directly. Reach out to your seller for other information.

** Products that we do not manufacture, but sell alongside ours are not serviced by McCaslin Productions. These include but are not limited to: microphone booms, cup holders, tablet mount. We usually send resold items in their original packaging so you can identify for replacement. We can offer insight on what products we use and who our suppliers are. Just ask.

*** Designed as stage props, we intend our products to be viewed from 60+ inches away. While we do our best to ensure a perfect finish all around, some light handling or factory scratches or blemishes do show under harsh scrutiny. If you require a more discerning finish, we require advance notice and a line-item on your invoice.

Question 20

What are the holes for on the ends (sides) of my piano shell?

Accepted Answer

The hole on the top of the sides is for adding accessories. A hole cover is installed when shipped.

Question 21

Why is shipping so expensive?

Accepted Answer

Most of our products are not 'shipped'. They are instead sent via FREIGHT.

Setting up freight is not as easy as regular shipping. There are a number of additional factors to consider and doing so through the website checkout is not currently possible.

We have watched shipping and freight prices rise considerably over the past few years. Most of the shipping logistics we have little to no control over. For purchases on the website, freight costs are estimated to cover the worst case scenario. For a more individualized shipping quote, contact us and we will use your specific address and can offer other discounts.

You may decide to arrange your own shipping. We are happy to provide you with the shipping information such as the package size, weight and location for pickup.

Question 22

Why don't you show your prices?

Accepted Answer

There are so many options and variables to consider when purchasing something custom or built-to-order that providing the prices and checkout of all of our products online is difficult and expensive.

For now, we offer products that we can build ahead of time with fewer options. These offerings include our FlatKey and Briefcase models in limited colors.

To get an idea of cost, contact us and we'll put a quote together. There is no pressure and the quote is free.

FAQ

Frequently asked questions